This Privacy Policy explains how MyGredient collects, uses, shares and protects personal data when you use the MyGredient website, blog, iOS app, Android app and related services.
Last updated: 24 July 2026
MyGredient helps users scan product barcodes, ingredient labels and product images, then checks those products against personal diets, allergies, lifestyle preferences, belief-based rules and custom ingredient rules. Because the service is personalised, some information you give us may relate to health, dietary needs, allergies, religion or beliefs.
If you have questions about this policy or want to exercise your privacy rights, contact us at [email protected].
Depending on how you use MyGredient, we may collect the following categories of personal data:
Business collaboration contact details may come from a creator's public website or social profile, their agency or representative, Companies House, or a research supplier engaged to identify relevant creator contacts. We match supplier-provided details to the creator's profile before use, record the source, and respect objections.
We do not intentionally collect precise GPS location unless a future app feature clearly asks for it and you choose to allow it.
We use personal data to create and secure accounts, provide personalised ingredient checks, save preferences and custom rules, process subscriptions, respond to support and deletion requests, improve app reliability, prevent fraud or abuse, comply with legal obligations and send service messages. Where permitted, we may send product updates or marketing messages that you can opt out of.
For business collaboration contacts, we use limited information to assess relevance, prepare a personalised invitation to provide paid creator services, contact the creator, business or representative at an address published or supplied for creator collaboration enquiries, manage replies and agreed work, and prevent further contact after an objection. We do not use this information for automated decisions that have legal or similarly significant effects.
Where UK GDPR or EU GDPR applies, we rely on contract to provide the app and personalised services you request; consent for optional processing such as certain marketing messages, optional analytics choices, camera/photo access or special-category profile information you choose to provide; legitimate interests to improve, secure and support MyGredient; and legal obligation where we must keep or disclose information for tax, accounting, regulatory, legal or law-enforcement reasons.
For relevant business collaboration outreach, we may rely on our legitimate interests in finding and engaging suitable creators, suppliers and business partners where contact details are published or supplied for creator, business, brand, management or collaboration enquiries. We consider the contact's reasonable expectations and privacy rights, and use consent where applicable law requires it. You can object to collaboration outreach at any time by replying to the message or emailing us.
You can withdraw consent at any time by changing your device or app settings, using any unsubscribe link provided, or contacting us. Withdrawal does not affect processing that happened before withdrawal.
MyGredient may process information that you choose to enter about allergies, dietary requirements, religion, beliefs, lifestyle preferences or health-related concerns. We use this information to personalise scan results and saved rules. MyGredient is an ingredient information and decision-support tool; it is not medical advice, allergy advice, dietetic advice or emergency guidance.
The app may ask for camera or photo access so you can scan barcodes, capture product packaging or upload ingredient-label images. You can manage camera and photo permissions in your device settings. Product and label images may be processed to extract ingredient text, identify products, provide your result, improve accuracy and troubleshoot service issues.
Our website and blog may use cookies, analytics tags and similar technologies to run the site, measure traffic, understand content performance and protect against abuse. We may use providers such as Google Tag Manager, website analytics tools, hosting providers and WordPress-related services. Browser settings usually let you block or delete cookies, but some site functions may not work properly without necessary cookies.
We do not sell your personal data. We do not share your personal data with third parties for their own advertising purposes.
We may share personal data with hosting, database and cloud providers; app store and payment providers such as Apple App Store and Google Play; analytics, diagnostics and crash-reporting providers; communications and support providers; professional advisers; authorities, courts or regulators where required; and parties involved in a merger, acquisition, financing, restructuring or sale of all or part of the business, subject to appropriate safeguards.
We may process and store personal data in the United Kingdom, European Economic Area, United States and other countries where our service providers operate. Where data protection law requires safeguards for international transfers, we use appropriate mechanisms such as adequacy regulations, standard contractual clauses or equivalent contractual and technical safeguards.
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Typical retention periods are:
You can request deletion of your MyGredient account and associated personal data at https://mygredient.com/delete-account/ or by emailing [email protected] with the subject line Delete MyGredient account.
When we verify and process an account deletion request, we delete or anonymise personal data associated with the account, including saved preferences, custom rules, scan history and stored uploaded images where applicable. We may retain limited records where necessary for legal, security, fraud-prevention, accounting or dispute-resolution purposes, as described in the retention section above. Deleting your MyGredient account does not automatically cancel an Apple App Store or Google Play subscription; you must cancel subscriptions through the relevant app store settings.
Depending on where you live, you may have rights to access the personal data we hold about you; correct inaccurate or incomplete personal data; delete personal data; restrict or object to certain processing; receive a portable copy of certain data; withdraw consent where processing is based on consent; opt out of marketing communications; and complain to a data protection regulator.
To exercise your rights, email [email protected]. We may ask you to verify your identity before responding. We will not discriminate against you for exercising legally protected privacy rights.
If you are in the United Kingdom, you can contact the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/. If you are in the European Economic Area, you may contact your local data protection authority.
We do not sell personal information and do not share personal information for cross-context behavioural advertising as those terms are commonly used in California privacy law. We do not knowingly use or disclose sensitive personal information for purposes other than providing and improving MyGredient, security, legal compliance and other permitted business purposes.
California and certain other US state residents may have rights to know, access, correct, delete, obtain a copy of, and opt out of certain uses of personal information. You or an authorised agent can submit a request by emailing [email protected]. We may need information to verify the request and the agent's authority.
MyGredient is not intended for children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, contact us and we will take appropriate steps to delete it. Where local law requires a higher age for consent to online services, users under that age should use MyGredient only with appropriate parental or guardian involvement.
We use reasonable technical and organisational measures designed to protect personal data, including access controls, secure transmission where appropriate, monitoring, backups and vendor controls. No online service can guarantee absolute security, so you should use a strong password, keep your device secure and contact us if you suspect unauthorised access.
MyGredient may link to third-party websites, app stores, payment providers, social networks or product information sources. Their privacy practices are governed by their own policies.
We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and, where appropriate, provide additional notice in the app, on the website or by email.
MyGredient / Mutelligence LTD
Email: [email protected]
Website: https://mygredient.com/
